Where are you based?
We're happily based in Montreal, Canada - That's smack dab in the middle of maple syrup country!
How does shipping work?
We have our own warehouses in Montreal, Vancouver, California and New Jersey with our most popular products stocked for FAST DELIVERY! Flexis Fitness also partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that a part of your order may be shipped from global areas such as Thailand, Tibet, China, India, etc.
Because we ship some of our products directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :) Items you purchase that we carry in our Canadian or US warehouses usually take 4-5 business days to reach your home.
**The Item Guarantee Period lasts 8 weeks so that we can give you a proper chance to try the product. The buyer is eligible for a reshipment of the order should there be a problem.
What are the costs?
- $4.95 flat rate shipping on most orders - unless there is a special promo.
- Excludes heavy and/or overweight items.
- If your order includes multiple items, they may ship in multiple packages on different days.
- Shipping and tax (if applicable) will be calculated during checkout.
- When using a promo code for free shipping, please note that the regular shipping cost will show in your cart but the promo discount will be combined with any other special prices/discounts and will appear as a total discount on your order.