What is your refund policy?
Depending on the item and reason, refunds are available to those who qualify, subjected to the discretion and approval of the management, given the following conditions:
- Promotional / Sale items are final sale.
- Request for return is submitted within 14 days from delivery.
- All items must be returned in their delivered state, along with all of its parts and tags.
- Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
- Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) after 2 hours of the initial purchase.
- The return shipping fee will solely be rendered by the buyer.
- Any customs or duty fees will solely be rendered by the buyer.
- The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm.
- The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
- Any change of address is subjected to the management's approval and orders that are shipped/completed are strictly non-editable.
- Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipment based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.
How long do refunds take?
Refunds may take up to 14 working days, depending on the system you paid with.
If it is after 14 business days and you have not received your refund, please notify us immediately via email. We will verify on our side and sort it out for you.